Does Resolution allow for tracking of all orders by customer service representatives?

Can Resolution modify or cancel an existing order prior to shipment?

Does Resolution provide for pricing based on item, item quantity, promotional source, or set pricing?

Does Resolution offer telephone cross-selling and up-selling at a client’s request?

Does Resolution confirm shipment on customer order records?

Does Resolution support multiple shipment methods, such as UPS, USPS, Overnight Carriers, Federal Express, Bound Printed Matter, etc.?

Can Resolution manage all inventory levels as well as provide reports to clients that forecast demand?

How does Resolution receive and process returned merchandise and return to stock as appropriate?

How does the credit card process work?


Q:  Does Resolution allow for tracking of all orders by customer service representatives?
A:  Whether the order is in process or has been shipped, our reps can track the status.  Resolution also offers a self service web-based “Where’s my order” application.

Q:  Can Resolution modify or cancel an existing order prior to shipment?
A:  There are two levels of change that can be made to orders released to the warehouse.  Address changes and shipping upgrades can be made without warehouse interaction, as the manifesting system will only pick up the latest information.  The order control team handles all other changes and will produce a new physical pick ticket/packing slip.

Q:  Does Resolution provide for pricing based on item, item quantity, promotional source, or set pricing?
A:  Our robust discounting and special offer pricing module can handle virtually every pricing need.

Q: Does Resolution offer telephone cross-selling and up-selling at a client’s request?
A:  Yes. “Screen pops” are utilized to assist agents in the up/cross selling process.  Feedback from the sales agents is periodically funneled back to the client in order to create the most effective sales opportunities.

Q:  Does Resolution confirm shipment on customer order records?
A:  As soon as a customer’s order is scanned through our Varsity shipping software, the customer record is updated with the shipping information and is immediately visible to the customer service agents. The email ship notification is sent to the customer and the order is moved to an invoice ready status which will trigger the collection of funds against the credit authorization on file.

Q:  Does Resolution support multiple shipment methods, such as UPS, USPS, Overnight Carriers, Federal Express, Bound Printed Matter, etc.?
A:  Yes. Resolution has deep relationships with all parcel carriers and will analyze a client’s shipping characteristics in order to offer the best solution.
 

Q:  Can Resolution manage all inventory levels as well as provide reports to clients that forecast demand?
A: Resolution’s Inventory Management & Planning team not only can supply a complete suite of inventory related reports; but it will also assist in setting min/max levels, reorder triggers based on vendor performance, and monitor for opportunistic purchase windows.

 
Q:  How does Resolution receive and process returned merchandise and return to stock as appropriate?
A:  Resolution processes both consumer and retail returns on a daily basis.  A complete product inspection yields a trackable evaluation code for client information.  Product can then be restocked, held, returned to vendor, recycled, or reworked/restocked.

Q:  How does the credit card process work?
A:  Credit card authorizations and deposits are created and electronically transmitted.  A pre-authorization takes place at the time of order placement and is not submitted to the pick slip process without it. The card is charged against the pre-authorization code only after the item has shipped. If there is a backorder, the backorder is charged separately when that item has shipped and requires a new authorization code.